Terms & Conditions

Shipping Policy

• Shipping charges apply to all orders placed on EthnoEssence.

• Standard delivery timelines range between 9–12 business days, depending on the delivery location.

• Shipping details and tracking information will be shared once the order is dispatched.

Return & Refund Policy

We value your satisfaction and take product quality seriously. Please review our return and refund terms carefully:

Eligibility for Returns

• Products are eligible for return only if received in a damaged or defective condition.

• Any such issues must be reported within 24 hours of delivery, along with:

  • Clear photographs of the damaged product, and

  • A product unboxing video as proof of damage.

• Items must be unused, unworn, with all original tags, and in their original packaging.

• Returns must be initiated by contacting us first at [support@ethnoessence.in]; returns sent without prior communication will not be accepted.

Non-Returnable Items

Please note, we do not accept returns or issue refunds for the following reasons:

• Minor color variations due to lighting or screen display differences.

• Size-related issues if the product details (including size chart) were provided in the description.

Refunds

• Once we receive and inspect your return, we will notify you on the approval or rejection of your refund.

• If approved, a refund will be processed to your original payment method within 10 business days.

• Please note: It may take additional time for your bank or payment provider to reflect the refunded amount.

• If you have not received your refund within 15 business days of approval, please contact us at [support@ethnoessence.in].

Damaged or Incorrect Items

• Kindly inspect your order immediately upon delivery.

• If you receive a damaged, defective, or incorrect item, notify us promptly so we can evaluate the issue and make it right.